1.1. EXPRESS SUPPORT SERVICES, LIMITADA, with its head office located at Condominio Dolce Vita, Edificio 1D, 2º Andar, District and Municipality of Talatona, Luanda - Angola, is the entity responsible for the site (hereinafter, the "Website"), also acting as the controller under the terms of the applicable legislation on personal data protection (hereinafter, the "Legislation"); i.e. is the entity that determines the purposes and means of the processing of personal data and to whom any requests for information regarding the Website and how the data are processed should be addressed.

1.2. This document (hereinafter the "Privacy Policy") contains information on how the personal data is collected and processed through the Website with the address and the legal ground for the processing of such data, as well as information on the conservation period, Your rights and how to contact EXPRESS SUPPORT SERVICES.

1.3. If You have any further questions, you can contact us at


2.1. Personal data is any information relating to an identified or identifiable natural person ('data subject'), whereby an identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identifier, such as a name, an identification number, location data, electronic identifiers or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

2.2. Processing of personal data shall mean any operation or set of operations which is performed upon personal data or sets of personal data, whether or not by automatic means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

2.3. The processing of personal data for a specific purpose must meet one of the legal grounds set out exhaustively in the legislation. EXPRESS SUPPORT SERVICES may process Your personal data based on Your consent.


3.1. Within the scope of Express Support Services, the collection of data for processing is carried out under the terms of the legislation in force and in compliance with the rights, freedoms and guarantees of the data subjects, and is done in a legal, clear and transparent manner.

3.2. The Person Responsible for processing collects Your personal data by means of the prior provision, in this Privacy Policy, of information regarding the purpose for which the data is collected, as well as indicating the adequacy and relevance.


EXPRESS SUPPORT SERVICES processes the type of personal data listed in the table below in accordance with the law for the purposes described below. The reasons that legitimize the processing of Your personal data by EXPRESS SUPPORT SERVICES are also identified below, along with the periods for which Your data will be kept.

4.1. Customer management

TYPE OF DATA - Data regarding to interactions with the Controller
PURPOSE - Customer management
BASIS FOR PROCESSING - Data Subject’s Consent; Complying with legal obligations


5.1. In order for EXPRESS SUPPORT SERVICES to fulfill all of its duties, it may need to communicate or provide access to the personal data it handles to Fanatic.


6.1. Data subject’s data will be stored in a server in UK.


7.1. Regarding the processing of their personal data, the data subject benefits from the following rights, in accordance with the applicable legislation, as described below, which can be exercised at any time through the following contact:

7.2. Right of access - The data subject has the right to obtain confirmation as to whether their personal data is processed by Express Support Services. You also have the right to access Your personal data, as well as to obtain the following additional information or clarifications:

a) reasons why Your personal data is processed;

b) types of personal data that are processed;

c) entities to whom Your personal data may be transmitted, and their location;

d) the period for which they will keep their data or, where that is not possible, the criteria for fixing that period;

e) the identity and address of the controller;

f) the recipients or categories of recipients of the data;

g) rights You enjoy in relation to the processing of Your personal data;

h) if the personal data have not been supplied by You, information on their origin;

i) the existence of automated individual decisions, including profiling, and, in such a case, information on the logic involved in such processing and the significance and expected consequences of the processing.

7.3. Right of rectification - Whenever You consider that Your personal data is incorrect or incomplete, You may request that it be rectified or completed. Your right of rectification will only apply to personal data that You have provided to Express Support Services and not to personal data resulting from analyses carried out by Express Support Services (e.g., profiling).

7.4. Right to erasure - Under the law, You have the right to request the erasure of Your personal data when one of the following situations occurs:

a) The personal data are no longer necessary for the purpose for which they were collected or processed;

b) Withdraw Your consent to the processing of Your data for the purposes indicated in clause 4, where this constitutes the sole legal ground for the processing of Your personal data;

c) Objection to the processing of the data and there are no overriding legitimate interests justifying the processing or the data are processed for the purposes of direct marketing (sending of unsolicited communications);

d) Personal data is illegally processed;

e) Personal data must be erased under a legal obligation to which Express Support Services is subject; or

f) Personal data have been collected in the context of the provision of information society services.

7.5. The right to erasure is not applicable when processing is necessary for the following purposes:

a) exercise of freedom of expression and information;

b) compliance with a legal obligation that requires processing and applies to Express Support Services;

c) reasons of public interest in the field of public health;

d) for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes to the extent that exercising the right to erasure would seriously prejudice the achievement of the purposes of such processing; or

e) declaration, exercise or defense of a right in legal proceedings.

7.6. As regards the purpose of profiling for the purpose of sending personalized offers and promotions (direct marketing), the exercise of the right to erasure is compromised.

7.7. Right to object - You have the right to object to the processing of Your personal data at any time, for reasons relating to Your particular situation, in the following situations:

a) When the processing is based on the legitimate interest of Express Support Services, notwithstanding that Express Support Services may disclose compelling legitimate grounds for such processing which override the interests, rights and freedoms of the data subject, or for the establishment, exercise or defense of legal claims; or

b) When processing is carried out for purposes other than those for which the data were collected but compatible with those purposes.
You may therefore object at any time and without the need for justification, to the processing of Your data for direct marketing purposes, including profiling that is related to such marketing, without this compromising the lawfulness of the processing carried out on the basis of the consent previously given.

7.8. Right to restriction of processing - Under applicable law, you may request the restriction of the processing of Your personal data if:

a) Contest the accuracy of Your personal data for a period of time that allows Express Support Services to verify its accuracy;

b) Consider that the treatment is illegal;

c) Express Support Services no longer needs Your personal data for the purposes of processing, but they are necessary for the establishment, exercise or defense of legal claims; or

d) has objected to the processing and there is no overriding legitimate interest of Express Support Services.

7.9. Right to lodge complaints with the supervisory authority - The User has the right to lodge complaints with the competent supervisory authority regarding matters related to the processing of their personal data.

7.10. The exercise of Your rights is free of charge, notwithstanding that, whenever repeated, manifestly unfounded and repetitive requests are made, Express Support Services may require the payment of a reasonable fee, due to the administrative costs of providing the information or taking the measures requested, or even refuse to comply with the request. When Express Support Services has reasonable doubts as to the identity of the natural person making the request, it may request that additional information necessary to confirm his or her identity be provided.


8.1. The information in this document may need to be amended over time.

8.2. We therefore advise You to consult the website, where this information will be always updated, so that You can always be aware of how Your data is handled.

8.3. Whenever changes are made to the processing of Your personal data, Express Support Services will inform You through the website or through the other communication channels normally used.